Your prospects/clients/customers will not know all they need to know about your
solution. To help them understand your solution, you must ask good questions and
then listen carefully. You have to first understand their needs before you can
educate them on the benefits you can offer.
Although for many sales
professionals it's difficult to be quiet, great sales professionals are great
listeners. When you listen to clients' needs more than you're thinking about
what you want to sell, they will see that you care.
You want to build
trust and to be seen as a consultant -- this approach gains the respect of your
client. They value what you have to say because you cared enough to ask the
right questions.
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